Placing an Order

To place an order on braunbuffel.com.au, just follow these simple steps.

Browsing Items
By using the menus on the left-hand side of the page, you can browse braunbuffel.com.au by gender, category and type of product. You can also search for a specific item by using the "search box", located in the upper right-hand corner on every page of the store. To view more information about an item, click on the image or the name of the item and you will be taken to the item's product detail page.

Shopping Basket
To place an item in your shopping basket, select colour (by clicking on the colour swatch) and quantity, and click "Add to Basket" button on the right side of the product detail page. You will then be taken to Your Shopping Basket page where you can change quantities or remove items from your basket. Your Shopping Basket page offers the following options:

  • Update quantity. Change the number in the “Qty” box and click “Update”.
  • Remove item from your basket. Click the “Remove” check box and click “Update”.
  • Continue shopping. Click on “Continue Shopping” to return to your previous page. At any time during shopping, you can return to your shopping basket by clicking on “Shopping Basket” on the top left of any page.
  • Proceed to checkout. When you are ready to purchase your item(s), be sure to review all the items you have placed in your shopping cart. Once you have all the items you wish to purchase, click on 'Checkout.' Our checkout process is fast, easy and secure.

Log In / Register
To start your checkout process, you can either click on 'Checkout' in Your Shopping Basket page after reviewing it, or click on “Checkout” on the top left of any page. Depending on whether you are a new customer or a returning member, the checkout process will be different. Members who have already logged in will be brought straight to the Shipping Information page where they begin the checkout process. All other users will be taken to the Log In page where they will have to sign in or register an account before starting the checkout process.

  • New Customer. If you are a new customer, you have to register an account before you can checkout your items. Click on “Register” on the Log In page. You will be asked to enter your Gender, First Name, Last Name, Email Address, Street Address, Postal Code, City, State, Telephone Number and Password before clicking “Continue”. Note: an e-mail address is needed to create an account with us.
  • Returning Member. If you have already created an account with us before, log in using your email address and password. If you forgot your password, click “Forgot your Password?” on the Log In page.

After registering the account or logging in, you will be taken to the Delivery Information Page.

Select Your Shipping Method
You will need to verify or add a shipping address where your items will be delivered. If you need to change your shipping address, click “Change Address”. Next, select a shipping method for your order and click "Continue" button to proceed with the next step. Optional. You can add comments or any additional instructions to your order. For more information on shipping methods, see Shipping.

Select Your Payment Method
After confirming your delivery information, you will need to verify or add a billing address. This is the address where your invoice will be delivered. If you need to change your billing address, click “Change Address”. Next, select a payment method for your order. We accept Visa, Mastercard, Bandcard, Direct Deposit, Cheque and Money Order. If you're paying with a credit card, enter the number without spaces or dashes. Click "Continue" button to proceed with the next step. Optional. You can add comments or any additional instructions to your order. For more information on payment methods, see Payments.

Review Your Order
Be sure to review your entire order, including your shipping address, billing address and the items ordered, all of which can be edited at this point. You will also be presented with the order total charges inclusive of GST. If you're paying with Direct Deposit/Cheque/Money Order, instructions to complete your payment will be provided on this page. To complete your order and proceed with payments, click “Confirm Order”.

Receipt Page
After you complete the checkout process, the Receipt page provides you with your invoice/order number and information about the order. Keep your invoice/order number in a safe place; it will be needed for all order references. Print this receipt and save it for your records.

Enabling Cookies
You can still browse the store without enabling cookies, but in order to add items to the shopping cart and to check out from our store you need to set your browser to accepting cookies. To enable cookies in your browser, find your browser from the list below and enable your cookies so you can check out from braunbuffel.com.au. The help menu tells you how to set your cookies if you do not see your browser listed below.

Internet Explorer for PC:

  • Select "Internet Options" from the "Tools" menu
  • Select the "Security" tab
  • Click on "Custom Level" at the bottom of the window
  • Scroll down to "Cookies"
  • Select "Always accept cookies"
  • Click "Ok"

Internet Explorer for Macintosh:

  • Select "Preferences" from the "Edit" menu
  • Select "Receiving Files"
  • Select the option "Never ask" under "When receiving cookies"
  • Click "Ok"

Netscape Navigator for PC and Macintosh:

  • Select "Preferences" from the "Edit" menu
  • Select "Advanced" from the left-hand menu
  • Select "Accept All Cookies"
  • Click "Ok"